:root{--navy:#173a5e;--blue:#245f91;--red:#d93939;--green:#15965f;--bg:#f3f6f9;--card:#fff;--text:#1e2935;--muted:#6b7785;--line:#dfe6ec;--shadow:0 14px 35px rgba(23,58,94,.09)}
*{box-sizing:border-box}body{margin:0;font-family:Inter,system-ui,-apple-system,"Segoe UI",sans-serif;background:var(--bg);color:var(--text)}a{text-decoration:none;color:inherit}.shell{width:min(1120px,calc(100% - 32px));margin:auto}.narrow{max-width:640px}.topbar{background:#fff;border-bottom:1px solid var(--line);position:sticky;top:0;z-index:20}.topbar-inner{height:76px;display:flex;align-items:center;justify-content:space-between;gap:20px}.brand{display:flex;align-items:center;gap:11px}.brand-mark{width:45px;height:45px;border-radius:14px;background:linear-gradient(135deg,var(--navy),var(--blue));display:grid;place-items:center;color:white;font-size:22px}.brand strong{display:block;color:var(--navy);font-size:17px}.brand span{display:block;color:var(--muted);font-size:11px}.phone-link{font-weight:800;color:var(--navy)}.hero{padding:52px 0 28px;display:flex;align-items:end;justify-content:space-between;gap:30px}.eyebrow{font-size:12px;font-weight:900;letter-spacing:1.2px;color:var(--blue)}.hero h1{font-size:clamp(34px,6vw,66px);line-height:.98;letter-spacing:-2px;margin:10px 0 12px;color:var(--navy)}.hero p{font-size:18px;color:var(--muted)}.hero-badge{background:var(--navy);color:#fff;padding:16px 20px;border-radius:18px;text-align:right;font-weight:800}.service-picker{display:grid;grid-template-columns:1fr 1fr;gap:14px;margin:12px 0 18px}.choice{border:2px solid var(--line);background:white;border-radius:20px;padding:18px;display:grid;grid-template-columns:auto 1fr;grid-template-rows:auto auto;column-gap:12px;text-align:left;cursor:pointer}.choice span{grid-row:1/3;font-size:30px}.choice b{font-size:17px}.choice small{color:var(--muted)}.choice.active{border-color:var(--blue)}.choice.emergency.active{border-color:var(--red)}.card{background:#fff;border:1px solid var(--line);border-radius:24px;padding:26px;box-shadow:var(--shadow)}.request-form{margin-bottom:38px}.step-title{display:flex;align-items:center;gap:12px;padding:9px 0 16px;margin-top:10px}.step-title span{width:34px;height:34px;border-radius:50%;background:var(--navy);color:white;display:grid;place-items:center;font-weight:900}.step-title b{display:block;color:var(--navy);font-size:17px}.step-title small{display:block;color:var(--muted)}.form-grid{display:grid;grid-template-columns:1fr 1fr;gap:14px;margin-bottom:20px}.form-grid .full{grid-column:1/-1}label{display:flex;flex-direction:column;gap:7px;font-weight:700;font-size:13px}input,select,textarea{width:100%;border:1px solid #cfd9e2;background:#fff;border-radius:12px;padding:12px 13px;font:inherit}.hidden{display:none!important}.location-box{display:flex;gap:12px;align-items:center;margin-bottom:14px}.btn{display:inline-flex;align-items:center;justify-content:center;gap:8px;border:1px solid #cbd6df;background:white;color:var(--navy);border-radius:12px;padding:11px 16px;font-weight:800;cursor:pointer}.btn.primary{background:var(--navy);color:#fff;border-color:var(--navy)}.btn.big{padding:15px 20px}.btn.whatsapp{background:#1ebc63;color:#fff;border-color:#1ebc63}.muted{color:var(--muted)}.submit-zone{margin-top:18px;border-top:1px solid var(--line);padding-top:22px;display:flex;align-items:center;justify-content:space-between;gap:20px}.submit-zone b{display:block;font-size:18px;color:var(--navy)}footer{background:var(--navy);color:white;margin-top:42px}.footer-inner{padding:24px 0;display:flex;align-items:center;justify-content:space-between}.admin-bg{background:linear-gradient(180deg,#eaf1f7,#f7f9fb)}.admin-bg .narrow{padding-top:50px}.admin-brand{margin-bottom:18px}.grid{display:grid;gap:14px}.grid hr{width:100%;border:0;border-top:1px solid var(--line)}.alert{padding:13px 15px;border-radius:12px;margin-bottom:14px}.alert.error{background:#fff0f0;color:#a52727}.alert.success{background:#edf9f3;color:#0d7548}.success-card{text-align:center;max-width:620px;margin:30px auto 60px}.success-icon{width:70px;height:70px;border-radius:50%;background:#e9f8f1;color:var(--green);display:grid;place-items:center;font-size:34px;font-weight:900;margin:0 auto 16px}.admin-main{padding:32px 0 60px}.admin-head{display:flex;justify-content:space-between;align-items:center}.stats{display:grid;grid-template-columns:repeat(7,1fr);gap:9px;margin:22px 0}.stat{background:#fff;border:1px solid var(--line);border-radius:16px;padding:14px;text-align:center}.stat span{display:block;font-size:24px;font-weight:900;color:var(--navy)}.filters{display:flex;gap:8px;flex-wrap:wrap;margin-bottom:14px}.chip{border:1px solid var(--line);background:#fff;padding:8px 12px;border-radius:999px;font-weight:800}.chip.active{background:var(--navy);color:#fff}.request-list{display:grid;gap:10px}.request-row{background:#fff;border:1px solid var(--line);border-radius:17px;padding:15px;display:grid;grid-template-columns:45px 1fr 25px;gap:12px;align-items:center}.request-row.is-emergency{border-left:5px solid var(--red)}.request-top{display:flex;justify-content:space-between}.status{display:inline-flex;border-radius:999px;padding:5px 9px;font-size:11px;font-weight:900;background:#edf1f4}.detail-page{padding:30px 0 60px}.detail-head{display:flex;justify-content:space-between;align-items:flex-start}.detail-grid{display:grid;grid-template-columns:1fr 1fr;gap:16px}dl{display:grid;grid-template-columns:130px 1fr;gap:9px 14px}dt{font-weight:800;color:var(--muted);font-size:13px}dd{margin:0}.actions{display:flex;gap:9px;flex-wrap:wrap;margin-top:18px}
@media(max-width:800px){.hero{display:block;padding-top:32px}.hero-badge{margin-top:18px;text-align:left}.stats{grid-template-columns:repeat(2,1fr)}.detail-grid{grid-template-columns:1fr}.brand span{display:none}}
@media(max-width:600px){.shell{width:min(100% - 20px,1120px)}.service-picker,.form-grid{grid-template-columns:1fr}.form-grid .full{grid-column:auto}.card{padding:18px}.submit-zone{display:block}.submit-zone .btn{width:100%;margin-top:14px}.footer-inner{display:block}.footer-inner a{display:block;margin-top:12px}}

.tech-job.is-emergency{border-top:5px solid var(--red)}
.tech-actions{margin-top:22px;padding-top:18px;border-top:1px solid var(--line)}
.tech-actions form,.tech-actions .btn{width:100%}
.mini-row{display:grid;grid-template-columns:150px 1fr auto;gap:12px;padding:12px 0;border-bottom:1px solid var(--line)}
.mini-row:last-child{border-bottom:0}
@media(max-width:600px){.mini-row{grid-template-columns:1fr}.mini-row small{color:var(--muted)}}

.battery-suggestions{display:grid;gap:9px}
.battery-suggestion{border:1px solid var(--line);border-radius:14px;padding:12px;display:grid;grid-template-columns:1fr auto;gap:4px 12px}
.battery-suggestion b{color:var(--navy)}
.battery-suggestion span{font-size:12px;color:var(--muted)}
.battery-suggestion strong{grid-row:1/3;grid-column:2;align-self:center;color:var(--navy);font-size:18px}
.battery-tech{margin-top:12px;background:#edf4fa;border:1px solid #cfe0ee;border-radius:14px;padding:12px}
.battery-tech b,.battery-tech span,.battery-tech small{display:block}
.battery-tech span{margin-top:4px}
.battery-tech small{color:var(--muted);margin-top:3px}

.tracking-main{padding:36px 0 60px}.tracking-search{max-width:620px;margin:20px auto}
.tracking-head{display:flex;justify-content:space-between;align-items:flex-start;gap:18px;margin-bottom:16px}
.tracking-head h1{margin:4px 0;color:var(--navy)}
.timeline{display:grid;gap:0}.timeline-item{display:grid;grid-template-columns:38px 1fr;gap:12px;position:relative;padding:8px 0 18px}
.timeline-item:before{content:"";position:absolute;left:17px;top:40px;bottom:-2px;width:2px;background:var(--line)}
.timeline-item:last-child:before{display:none}.timeline-item .dot{width:36px;height:36px;border-radius:50%;display:grid;place-items:center;background:#eef2f5;color:#8090a0;font-weight:900;z-index:1}
.timeline-item.done .dot{background:#e8f7ec;color:#1f7741}.timeline-item.active .dot{box-shadow:0 0 0 5px rgba(36,95,145,.10)}
.timeline-item b{display:block;color:var(--navy)}.timeline-item small{display:block;color:var(--muted);margin-top:3px}
.quote-price{font-size:36px;font-weight:900;color:var(--navy);margin:10px 0}.quote-state{padding:12px;border-radius:12px;font-weight:900}.quote-state.ok{background:#e8f7ec;color:#1f7741}.quote-state.no{background:#ffebeb;color:#a42a2a}
.evidence-grid{display:grid;grid-template-columns:1fr 1fr;gap:12px}.evidence-grid img{width:100%;border-radius:14px;border:1px solid var(--line);margin-top:6px}.tracking-help{text-align:center;padding:24px;color:var(--muted)}
.tracking-share{margin-top:16px;padding-top:16px;border-top:1px solid var(--line)}.tracking-share label{margin-bottom:9px}
.evidence-upload{margin-top:18px;padding-top:18px;border-top:1px solid var(--line)}
.report-cards{display:grid;grid-template-columns:repeat(4,1fr);gap:12px;margin:16px 0}.report-card{background:#fff;border:1px solid var(--line);border-radius:18px;padding:18px;box-shadow:var(--shadow)}.report-card span{display:block;font-size:25px;font-weight:900;color:var(--navy)}.report-card small{color:var(--muted)}
@media(max-width:800px){.report-cards{grid-template-columns:repeat(2,1fr)}}
@media(max-width:600px){.tracking-head{display:block}.tracking-head .status{margin-top:8px}.evidence-grid{grid-template-columns:1fr}.report-cards{grid-template-columns:1fr 1fr}.quote-price{font-size:30px}}

.zone-row{display:grid;grid-template-columns:1.5fr 130px 150px auto auto;gap:10px;align-items:center;padding:10px 0;border-bottom:1px solid var(--line)}
.inline-check{display:flex;flex-direction:row;align-items:center;gap:6px}.inline-check input{width:auto}
.signature-pad{width:100%;height:180px;background:#fff;border:2px dashed #aebdca;border-radius:14px;touch-action:none}
.quote-breakdown{display:grid;gap:5px}.quote-breakdown span{display:flex;justify-content:space-between;color:var(--muted)}
@media(max-width:700px){.zone-row{grid-template-columns:1fr}.signature-pad{height:160px}}

.forgot-link{display:block;text-align:center;margin-top:10px;font-weight:800;color:var(--navy);text-decoration:none}
.forgot-link:hover{text-decoration:underline}
.reset-dev-link{margin:14px 0 18px;padding:14px;border:1px solid var(--line);border-radius:14px;background:#f7fafc}
.reset-dev-link input{margin:8px 0}

.admin-user-row{display:grid;grid-template-columns:1.2fr 1.2fr 170px 180px auto auto;gap:10px;align-items:end;padding:14px 0;border-bottom:1px solid var(--line)}
.admin-user-row small{display:block;margin-top:5px;color:var(--muted)}
.audit-table{display:grid}.audit-row{display:grid;grid-template-columns:1fr 1.2fr 180px 1.5fr;gap:14px;padding:12px 0;border-bottom:1px solid var(--line);align-items:start}
.audit-row b,.audit-row span{display:block}.audit-row small{display:block;color:var(--muted);margin-top:3px}
@media(max-width:900px){.admin-user-row,.audit-row{grid-template-columns:1fr 1fr}}
@media(max-width:600px){.admin-user-row,.audit-row{grid-template-columns:1fr}}

.customer-search{display:flex;gap:10px}.customer-search input{flex:1}
.customer-list,.history-list{display:grid}
.customer-row,.history-row{display:grid;grid-template-columns:auto 1.6fr 1fr;gap:14px;align-items:center;padding:13px 0;border-bottom:1px solid var(--line);text-decoration:none;color:inherit}
.customer-row:hover,.history-row:hover{background:#f8fafb}
.customer-avatar{width:42px;height:42px;border-radius:50%;display:grid;place-items:center;background:#eef3f7;color:var(--navy);font-weight:900}
.customer-row b,.history-row b,.customer-row span,.history-row span{display:block}.customer-row small,.history-row small{display:block;color:var(--muted);margin-top:3px}
.customer-head{display:flex;justify-content:space-between;gap:16px;align-items:flex-start;margin-bottom:16px}.customer-head h1{margin:4px 0}
.history-row{grid-template-columns:1fr 1.4fr 1fr}.history-row>div:last-child{text-align:right}
.pagination{display:flex;flex-wrap:wrap;gap:6px;margin-top:16px}
@media(max-width:650px){.customer-search{display:grid}.customer-row,.history-row{grid-template-columns:auto 1fr}.customer-row>div:last-child,.history-row>div:last-child{grid-column:2;text-align:left}.customer-head{display:block}.customer-head .actions{margin-top:12px}}

.notification-list{display:grid}.notification-row{display:grid;grid-template-columns:1.2fr 2fr auto;gap:16px;align-items:center;padding:14px 0;border-bottom:1px solid var(--line)}
.notification-row b,.notification-row small{display:block;margin-top:5px}.notification-row small{color:var(--muted)}
.notification-message{font-size:14px;color:#465767;background:#f7fafc;padding:10px 12px;border-radius:12px}
.quick-notifications{margin-top:16px;padding-top:16px;border-top:1px solid var(--line)}.quick-notifications h3{margin-top:0}
.notification-history{display:grid;margin-top:12px}.notification-history>div{display:grid;grid-template-columns:1fr 160px 1fr;gap:10px;padding:7px 0;border-bottom:1px solid var(--line);font-size:13px}.notification-history span,.notification-history small{color:var(--muted)}
@media(max-width:800px){.notification-row{grid-template-columns:1fr}.notification-history>div{grid-template-columns:1fr 1fr}.notification-history small{grid-column:1/-1}}

/* Branding v10 */
.brand-logo-link{display:flex;align-items:center;justify-content:center;text-decoration:none;flex:0 0 auto}
.brand-logo-img{display:block;width:74px;height:74px;object-fit:contain;border-radius:10px;background:#fff}
.site-credit{margin-top:32px;padding:18px 12px;border-top:1px solid var(--line);text-align:center;font-size:13px;color:var(--muted);background:rgba(255,255,255,.72)}
.site-credit a{color:var(--navy);font-weight:900;text-decoration:none}.site-credit a:hover{text-decoration:underline}
@media(max-width:600px){.brand-logo-img{width:58px;height:58px}.brand{gap:9px}.site-credit{font-size:12px;padding:15px 10px}}